Chat-bots and Conversational AI (Artificial Intelligence) are revolutionising the ways in which organisations are delivering 'always on' customer service.


Introducing a Chatbot to your digital experience has wide-ranging benefits for customers, as well as your organisation, whilst delivering an exceptional customer experience. 

Customer and User expectations of digital experiences and customer service are ever-changing and increasingly complex. Chatbots can help deliver seamless, consistent, 24-hour customer service at a fraction of the cost of traditional staffed channels such as contact centres.  
 

57% of executives said that chatbots bring significant ROI with minimal effort.

What is a Chatbot? 


Chatbots are an AI enhanced digital experience that use Natural Language Processing (NLP) and machine learning to converse with humans in a realistic way. Chatbots can be implemented across digital interfaces and voice channels to deliver personalised customer experience. Chatbots are highly capable of managing customer queries or complaints, placing orders, returns, bookings and other processes, built into telephony IVR’s to triage phone enquiries, provide consistent answers to a huge array of questions and enquiries, and much more.  

Artificial Intelligence enables the chatbot to continuously learn through use and improve its understanding of, handling, and response to natural language. 

Revium work with your business to understand your customer experience and digital landscape to design and develop a chatbot experience that will compliment your brand, improve the customer and user experience, reduce service overheads and drive engagement. 

We begin by developing a detailed understanding of your organisation, current-state digital and physical experiences, and your brand to deliver a chatbot roadmap. Through conversational design, we design a chat-bot persona that fits within your unique brand.  

Through sprints we deliver chatbot functionalities that are designed, built, tested, and tweaked that build up the capabilities of your chatbot. 

Revium is a premium AI agency partner of Cognigy, a leading Conversational AI platform.  

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