Privacy Policy

This Privacy Policy governs the manner in which Revium collects, uses, maintains and discloses information collected from users (each, a "user") of the www.revium.com.au website ("site") and AI chatbot (”chatbot”). This privacy policy applies to the site and all products and services offered by Revium.

Personal identification information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, subscribe to the newsletter, respond to a survey, and in connection with other activities, services, features or resources we make available on our site.

Users may visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.

The chatbot will store information that you voluntarily provide to us.

Personal information we store includes your name, company name, phone, email address.

Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users' means of connection to our site, such as the operating system, the internet service providers utilised and other similar information.

Web browser cookies

Our site may use "cookies" to enhance the user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

How we use collected information

Revium may collect and use user's personal information for the following purposes:

• Information you provide helps us respond to your customer service requests and support needs more efficiently.

• We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.

• We may use feedback you provide to improve our products and services.

• To send users information they agreed to receive about topics we think will be of interest to them.

• To send periodic emails.

• Anonymised chatbot interactions will be stored for a period of 30 days for abuse monitoring and chatbot improvements.

We may use the email address to respond to their inquiries, questions, and/or other requests. If users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we secure your data

Your personal information is securely stored on our dedicated servers that are in a colocation facility in Melbourne and on our allocated Microsoft Azure servers located in the Australia region. Revium has a set of policies and procedures that govern how we collect, store, process, handle and destroy data. We actively use appropriate security controls to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Sharing your personal information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Revium has the discretion to update this privacy policy at any time. When we do, we will make updates direct to this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Revium
www.revium.com.au
Level 5, 84 Cubitt Street
Cremorne, VIC
3121, Australia
Phone: 03 9429 2000
info@revium.com.au

This policy was last updated on 02/05/2024.