Great organisational culture has an immediate positive impact on the customer experience, but it also results in lower employee attrition, improved talent acquisition and happier, healthier employees.
Underpinned by human centred design, we help your organisation define a desired customer culture and deliver a framework to measure and achieve your desired results.
We offer expertise in;
Measuring employee satisfaction and sentiment
Frameworks to deliver culture change
Defining organisational purpose and values
Organisational culture co-design
Through a comprehensive understanding of your business, your overarching business strategy and your customers, we develop holistic and relevant customer strategies and the frameworks to support their implementation. We use co-design to work with you and your people to ensure we deliver a strategy that represents your unique business.
Growing a culture requires a good storyteller. Changing a culture requires a persuasive editor