Customer Experience (CX)

Developing innovative CX solutions through Human Centred Design.

Revium utilises Human Centred Design to develop holistic solutions that respond to the unique challenges and opportunities of your organisation and your customers.

Revium marries optimism and innovation with real-world experience in delivering feasible and viable solutions to businesses, meaning we never leave you with a list of ‘pie-in-the-sky’ ideas that are impossible to implement that don't return real ROI.

Human Centred Design is a system of design that starts with a deep understanding of the people that you are designing for. We start by identifying and clearly framing the challenge or opportunity and use research to explore the space. Responding to customer and user insights, we are able to develop services, experiences, products and strategies that respond directly to the user needs and opportunities.

Revium's approach to CX Strategy & Design

Human Centred Design always starts by identifying and clearly framing the challenge or opportunity, and harnesses various research methods to explore and define valuable insights. Responding to customer and user insights, we are able to develop services, experiences, products and strategies that respond directly to the user needs and opportunities. Through prototyping and testing we validate concepts with target users to learn and refine, arriving at an outcome that presents real user value.

Our Customer Experience Services:

CX Research

Harnessing qualitative and quantitative research to uncover valuable customer insights

User Experience Design

Designing intuitive and engaging digital interactions and experiences

Concept Design & Workshop

Using design thinking to solve complex organisational challenges

Concept Validation

Taking the guesswork out of design through prototype testing

User Interface Design

Creating beautiful digital experiences that reflect your unique brand

AI Chatbot Design & Implementation

Transforming digital customer experience through Conversational Artificial Intelligence

Customer Strategy

Developing holistic strategies to drive customer satisfaction and grow revenue

Voice of Customer

Implementing frameworks to capture customer sentiment and drive ongoing improvement

Organisational Culture & Employee Experience

Unlocking the power of your workforce through improved organisational culture

Good design begins with honesty, asks tough questions, comes from collaboration and from trusting your intuition

FREEMAN THOMAS

Want to know more?

Get in touch with our CX Consultants. We'd love to help you with your next project.

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