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2 minutes

Leading Australian Legal Firm: Streamlining class action management optimisation.

Revium was engaged by a leading Australian consumer law firm who has been at the forefront of providing world-class legal services. The firm embarked on a journey to enhance their class action management capabilities by partnering with Revium, leveraging bespoke application development to address their unique challenges.

Overview

Revium was engaged by a leading Australian consumer law firm who has been at the forefront of providing world-class legal services, particularly focusing on unions and working individuals. With a rich history of handling landmark legal cases, the firm embarked on a journey to enhance their class action management capabilities by partnering with Revium, leveraging bespoke application development to address their unique challenges.

Challenge

The firm faced significant challenges with their existing infrastructure for managing interactions with class action claimants. The lack of essential features and capabilities in their current system introduced professional risks and cost challenges. This inefficiency hampered the management of class actions, necessitating a streamlined and automated solution to handle information collection, verification, and secure distribution of funds, all while minimising the need for developer intervention.

Solution

  • Revium proposed a custom-developed solution comprising a customer and administration portal designed to simplify the entire class action management process for the firms team.

  • Utilising a tech stack that included the .NET framework, React, Formstack, and Microsoft SharePoint, all hosted in AWS, Revium aimed to empower the firm to manage class actions end-to-end autonomously.

  • The customer portal facilitates efficient collection and verification of participant information, allowing claimants to view and capture payout information seamlessly.

  • The administration portal enables the firms’ staff to create new class actions and manage the process internally without the need to navigate different systems or rely on developer involvement.

  • This bespoke solution was tailored to meet the firms' specific requirements for security, efficiency, and autonomy in class action management.

Outcome

  • The implementation of the customer and administration portals marked a significant milestone in the firms’ operational efficiency.

  • The custom solution successfully enabled the team to autonomously manage class actions from start to finish, reducing professional risks and operational costs substantially.

  • By streamlining the collection, verification, and distribution processes, Revium has delivered a secure and efficient platform that aligns with the firms’ mission to provide easier access to legal services.

  • This project, carried out by 16 Revium staff over a period of 9 months, exemplifies Revium's commitment to delivering innovative, bespoke digital solutions that empower clients like this leading Australian firm to better serve their stakeholders and achieve their strategic objectives.