A big step in increasing website visitor engagement is to provide a personalised experience. I don’t mean that the home page should address the visitor by their first name, ask how the family is doing, then proceed to discuss the philosophical topic from the previous session.That would be unnerving…
 

 

Photo by Rohan G


A personalised experience should sing to the type of visitor who is viewing the website. A chef would have a far better user experience if they were served content pertaining to the culinary world, as opposed to exercise equipment. This is where the power of contact segmentation shines — it allows us to isolate our audience so we can target them with techniques such as serving personalised content. In part one of this series, we set up a specific persona: Victoria.

In part two, we will look at how we can configure our website to give a visitor in the Victoria persona a better, personalised experience compared to that of a first-time visitor. If you missed part one, be sure to head over and check out how easily Kentico Xperience lets us manage website visitors by way of contact segmentation. And remember, a website visitor is referred to as a contact on planet Kentico, so we will use the term contact going forward.

In this guide, we will look at personalising the home page (figure 1) of our online store — Fashion Trends. 
 

Figure 1. Home page (image uses modified photos by: Burgess Milner, Jason Leung, Vadim Sherbakov, 俊逸 余, Dawid Zawiła, & Joshua Rawson-Harris)


In figure 2 below, we can see that our home page can be broken down into five specific zones: 

  1. Banner
  2. Advertisement
  3. Message
  4. Form
  5. News

We are going to personalise each of the five zones specifically for the Victoria persona contacts.
 

Figure 2. Home page wire-frame


In the Pages application within Kentico Xperience, our home page is utilising the page builder functionality (see figure 3, below). For reference, this is an exciting addition to Kentico MVC which provides the ability to, among other things, implement widgets and configure widget and widget zone settings. Those familiar with the Kentico Portal Engine should feel right at home.

Figure 3. Page builder


Zone 1: Banner

First up is the banner. Our website has a banner widget zone set up, which is using a banner widget. Currently, every contact sees the same banner, regardless of what persona or contact group they are in. We are going to update this banner zone and add a persona-based variant.
 

Figure 4. Add persona-based variant for banner (image uses modified photo by Burgess Milner)


Adding a variant is easy, we simply select the variant button which brings up the condition types selector in figure 4. We can select to either base our variant on a contact group, or on a persona. For our example, we choose persona as we want to give Victoria contacts a specific banner.
 

Figure 5. Persona selection for variant


The variant selector lets us choose which persona we would like to add a variant for. If we had several personas defined, we could repeat this process for each persona, but in our case we only have Victoria.
 

Figure 6. Updated banner variant (image uses modified photo by: S O C I A L . C U T)


The last step is to upload a new banner image, change the tag-line, save the page and we are done. Whenever Kentico detects the site visitor is a contact of the Victoria persona, the system will serve that specific banner variant.

One down, four to go.

Remember that in part 1 of this series, we defined the Victoria persona as a window-shopper; Victoria contacts have the intent to purchase a product, but are generally hesitant to do so and don’t end up going through with a purchase. As such, part of the marketing campaign is to entice the contact to make a purchase. We will use the next three areas (advertisement, message, and form) to help the contact make a purchase.

Zone 2: Advertisement

The advertisement area contains a widget that allows an image to be added, similar to the banner. This is the perfect area to include advertisements which can be regularly updated. As you can see from figure 1 above, we currently have a generic message telling our audience that the fashion here is amazing, as are the prices. For the Victoria contacts however, we will advertise the upcoming sale to which they will have exclusive early access. Let’s create a variant and update the advertisement.
 

Figure 7. Add persona-based variant for advertisement (image uses modified photo by: Jason Leung)


As with the banner in zone 1, we select the variant button which brings up the condition types selector, we choose persona, then we select Victoria (see figure 7). Lastly, we simply update the image by uploading our advertisement — the sale promotion.
 

Figure 8. Victoria persona specific advertisement (image uses modified photo by: Markus Spiske on Unsplash)


Zone 3: Message

The next zone we will update is the message, which sits between the advertisement and the form sections. The message zone contains a text editor widget which lets us add free-text with basic styling. If you can read lorem-ipsum, the standard message pertains to the Fashion Trends website welcome message, but to tie this in with the sale early access for Victoria contacts, we will adjust the messaging accordingly.
 

Figure 9. Add persona-based variant for message


Again, we create a variant based on a persona, Victoria, and update the content to reflect the messaging around exclusive early access to the upcoming online sale.
 

Figure 10. Victoria persona specific message


Zone 4: Form

Lastly, we will update the form zone from the current newsletter subscription form, to an event registration form. By registering for the event, contacts will receive a $25 gift voucher which they can use during the early access online event.
 

Figure 11. Adding variant for heading widget

 

Figure 12. Adding variant for form widget


The form zone is made of two widgets: the form heading and the form itself. As such, we create a variant for each widget as per figures 11 and 12. Figure 13 shows the updated widget zone.
 

Figure 13. Form specific to Victoria persona contacts
 

Zone 5: News

The final home page zone we will target is the news section. The home page displays top latest five fashion news articles and the selection is from the pool of all articles under the news section within the content tree (see figure 14).
 

Figure 14. News structure with the content tree


We will create a variant of the news article widget to point at the /news/womens-fashion/ path instead of the /news/ path.
 

Figure 15. General article widget (image uses modified photo by: Vadim Sherbakov)


The resulting widget variant now only shows the articles under the new path — specific the demographic pertaining to the Victoria persona.
 

Figure 16. Persona-specific article widget (image uses modified photos by: Alex Holyoake, Joshua Rawson-Harris, Zeny Rosalina, and Korie Cull)


We have now updated all five zones on the home page. Finally, we are ready to see our home page as it looks when visited by a Victoria contact. The home page now appears quite different to the original, it is clearly marketed at a specific demographic and includes a special offer.
 

Figure 17. Home page for Victoria persona (image uses modified photos by: S O C I A L . C U T, Markus Spiske, Alex Holyoake, Joshua Rawson-Harris, Zeny Rosalina and Korie Cull)


This is just the tip of the iceberg as the potential for content personalisation if far greater than 5 home page zones. Content personalisation can be used throughout the site, a journey can span several pages aided by call-to-action components. The advantages of creating a personalised experience to your segmented audience makes for a far more engaging experience.

In the next part of this series, we will look at EDM (Electronic Direct Mail) as the third and final part of our overall campaign - the humble email newsletter.

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