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Conversational AI in 2020: With Cognigy CEO Phil Heltewig

Consulting CX Development

Consumer demand for instant, 24/7 support is at an all-time high. Cognigy CEO Phil Heltewig takes us through the recent developments in the Conversational AI space and the ways omni-channel chatbots have helped companies stay connected with customers during the pandemic.

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Why Marketing & CX Design are Equally Important to Brand Differentiation

CX

Brand, Marketing, and Customer Experience (CX) are each fundamental to building a relationship with a customer. We discuss why, in the current market, the significance of a customer’s personal experience and the relationship they have with a brand has become a key differentiator which should not be underestimated.  

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A Simple Guide To Getting Started With Your Kentico Xperience Email Campaign

Marketing

Part three of a three part article series focused on empowering you to take the leap into Kentico Xperience and start creating online marketing campaigns. In part three, we target our contact group with a good old fashioned email newsletter.

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A Simple Guide To Getting Started With Your Kentico Xperience Personalisation

Marketing

Part two of a three part article series focused on empowering you to take the leap into Kentico Xperience and start creating online marketing campaigns. In part two, we focus on configuring our website to give our audience personas a better, personalised experience.

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Elements of a Successful Digital Transformation

Consulting

Successful digital transformations can deliver profound, organisation wide improvements to efficiency, staff and customer experience, and overarching business performance. Of course they do represent a significant undertaking, and in this article we have shared some of our top tips on how an organisation should approach their own digital transformation program.

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A Simple Guide To Getting Started with Your Kentico Xperience Audience Segmentation

Development Marketing

Part one of a three part article series focused on empowering you to take the leap into Kentico Xperience (formerly Kentico EMS) and start creating online marketing campaigns. In part one, we focus on yielding a meaningful database of website vistors by utilising Kentico's segmentation tools.

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News Bytes
  • Delivered a Kentico 7 website with a custom search function for the Australasian College for Emergency Medicine

  • Integrated Highchart.js plugin to draw charts showing electricity usage over the last 6 months for Alinta Energy

  • Used Kentico's advanced workflow tool for custom document publishing process and user email automation for ANZCA

  • Built an ideas portal in crowd-funding style to improve innovation using MVC Core for Engie

  • Implemented case correspondence function for members of the Financial Ombudsman Service using .NET MVC

  • Launched Sharepoint Intranet website for Simply Energy

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