Elements of a Successful Digital Transformation
By - May 12, 2020Consulting
Successful digital transformations can deliver profound, organisation wide improvements to efficiency, staff and customer experience, and overarching business performance. Of course they do represent a significant undertaking, and in this article we have shared some of our top tips on how an organisation should approach their own digital transformation program.
A Simple Guide To Getting Started with Your Kentico EMS Online Marketing Platform Segmentation
By - May 8, 2020Development Marketing
Part one of a three part article series focused on empowering you to take the leap into Kentico EMS and start creating online marketing campaigns. In part one, we focus on yielding a meaningful database of website vistors by utilising Kentico's segmentation tools.
Part 2 - Why Web Accessibility is So Important Right Now
By - April 14, 2020Consulting CX
In part 2 of our web accessibility series, Chris Burke discusses why now is the time to address the accessibility of your website and digital content, and how we can all take a strategic approach to getting started.
Part 1 – An Introduction to Web Accessibility
By - April 7, 2020Consulting CX
For businesses and organisations of all sizes, making sure your website is accessible to everyone is essential. In part 1 of our web accessibility series, Chris Burke unpacks the basics of web accessibility - exploring who will benefit and who is responsible.
The Power of Chatbots
By - April 2, 2020Marketing
A while ago lots of people were saying chatbots were going to revolutionise the online world, but most of them turned out to be irritating and not all that useful. It seemed like the fabled chatbot era was over before it began. Since those ‘dark’ times, a lot has changed and the technology has finally started to catch up with the hype, with bots now able to be used across webchat, messenger services and using voice through voice assistants and traditional phone call IVRs.
Business Un-Usual – How Our CX Team is Adapting to Remote Work Models
By - March 27, 2020CX
Even in the light of COVID-19 lock down, Revium's CX team are working at full steam, utilising some intelligent remote work techniques for our our day to day.